THE SOFT GIRL SOCIAL CLUB

Legal, Membership & Event Policies

Last updated: 5 November 2026

Welcome to The Soft Girl Social Club (SGSC).

The Soft Girl Social Club is a private members social club established to cultivate connection, confidence and intentional living among women across North East England.

Our community is built around meaningful connections, shared experiences, mutual respect and opportunities to develop genuine friendships.

These policies outline the terms, expectations and standards that apply to membership, participation, event bookings and interactions with SGSC.

Whether you are applying to become a Founding Member, attending an event or interacting with our website, we encourage you to read this document carefully.

By submitting a membership application, accepting membership, purchasing an event ticket or participating in an SGSC activity, you acknowledge the relevant terms and policies applicable to that activity.

These policies should be read alongside any specific information communicated during an application or event booking.

1. MEMBERSHIP TERMS & CONDITIONS

1.1 About Membership

The Soft Girl Social Club operates as a private members social club, providing women with opportunities to connect, develop friendships and participate in curated social experiences.

Membership is intended for women who are interested in being part of an active, respectful and welcoming community.

Becoming a member provides access to the private members’ community and opportunities to participate in selected SGSC activities and events, subject to availability, eligibility and any applicable event ticket requirements.

Membership does not guarantee access to every event, automatic event reservations or complimentary event attendance.

1.2 Membership Eligibility

Membership applications are subject to the eligibility criteria established and published by SGSC.

Applicants must provide accurate and truthful information during the application process.

SGSC reserves the right to assess applications and determine whether an applicant meets the club’s membership requirements.

Submission of an application does not guarantee acceptance.

1.3 Membership Applications & Registration

Prospective members are required to complete the designated membership application process.

A one-off registration fee of £15 applies to the current Founding Membership application process.

The registration fee is separate from event tickets, purchases and any additional charges associated with individual activities.

Applicants will be provided with the relevant payment instructions following submission of their application.

Payment forms part of the application and registration process. Submission of an application without the required payment does not constitute completed registration or guarantee acceptance.

Membership remains subject to the club’s application assessment and verification requirements.

1.4 Membership Approval & Verification

SGSC may request additional information or identity verification where reasonably necessary to confirm an applicant’s identity and eligibility.

Where identity verification is requested, applicants must follow the instructions provided.

Identification images submitted for verification are not retained following the comparison process, in accordance with the club’s stated verification procedure. A limited record of the verification outcome may be retained where necessary for membership administration.

SGSC reserves the right to decline an application where information cannot be verified or eligibility requirements are not met.

1.5 Founding Membership

Founding Members are individuals who join during the club’s founding membership phase.

Founding Members form an important part of the development and establishment of SGSC.

Founding Membership provides access to the private members’ community and opportunities to participate in the club’s curated experiences, subject to the relevant terms and conditions.

Founding Membership does not guarantee permanent membership regardless of conduct, participation or compliance with club policies.

All members are expected to uphold the standards and values of SGSC.

1.6 Membership Communications

Official membership communications may include application updates, membership administration, community announcements and relevant club information.

Routine founding membership announcements and updates will primarily be communicated by email to Founding Members.

Members are also expected to remain informed through the official private SGSC WhatsApp group and the digital membership card platform.

Event listings and event information will be made available through the digital membership card platform.

Transactional communications relating to ticket purchases, bookings or other services may be sent to relevant customers regardless of membership status.

1.7 Membership Access & Privileges

Membership access is personal and cannot be transferred, sold or shared with another individual.

Members must not provide unauthorised individuals with access to private membership communication channels, membership information or member-only privileges.

SGSC reserves the right to make reasonable changes to its membership arrangements, community facilities and activities.

1.8 Membership Fees & Additional Costs

The one-off registration fee covers the applicable membership registration process.

Event tickets, additional activities, optional purchases and other services are charged separately unless explicitly stated otherwise.

Where future membership charges or changes to the fee structure are introduced, members will be informed of the applicable arrangements before they take effect.

1.9 Changes to Membership

Members are responsible for keeping their contact information up to date and notifying SGSC of relevant changes.

SGSC may update its membership arrangements, policies and procedures where reasonably necessary.

Any material changes affecting existing members will be communicated appropriately.

1.10 Leaving the Club

Members who no longer wish to participate may contact SGSC in writing to request the closure of their membership.

Any applicable financial arrangements will be handled in accordance with the relevant terms and consumer rights.

Membership termination, suspension and removal are further explained in Section 4 of this document.

2. FOUNDING MEMBER PARTICIPATION POLICY

2.1 Our Community & Expectations

The Soft Girl Social Club is more than a membership list or a platform for purchasing event tickets.

It is a community designed to encourage women to meet, communicate, develop friendships and participate in shared experiences.

Founding Members play an important role in establishing the atmosphere and culture of the club.

We therefore encourage members to take an active and reasonable interest in the community.

2.2 Participation Expectations

Members are encouraged to:

• Engage in conversations within the private members’ WhatsApp group.
• Interact with and get to know fellow members.
• Respond to reasonable individual membership check-ins.
• Show interest in upcoming activities and social experiences.
• Attend events where availability and personal circumstances allow.
• Take opportunities to develop genuine friendships and connections.
• Contribute positively to the community.
• Remain reasonably informed about club announcements and updates.

Participation does not mean that members must be constantly active, respond to every message or attend every event.

We recognise that members have professional, personal and family commitments.

Our expectation is that members demonstrate a reasonable and ongoing interest in being part of the community.

2.3 Communication & Engagement

The private WhatsApp group provides members with an opportunity to communicate, share relevant information and develop connections outside organised events.

Members are encouraged to participate in discussions, respond where appropriate and take initiative when developing friendships.

SGSC may occasionally contact members individually to check in, provide updates or establish whether they remain interested in their membership.

Members are encouraged to communicate if they need to take a temporary break or anticipate being unavailable for an extended period.

2.4 Events & Participation

Events are an important part of the SGSC experience.

Members are encouraged to explore the available activities and attend events that interest them.

All events are ticketed, and attendance requires a valid, fully paid ticket unless expressly stated otherwise.

Purchasing tickets regularly is not compulsory. However, members are encouraged to take advantage of the opportunities provided through membership.

2.5 Membership Engagement Reviews

To maintain a meaningful and active membership community, SGSC reserves the right to conduct periodic membership engagement reviews.

Reviews may consider:

• Overall participation within the private members’ community.
• Responses to reasonable individual communications.
• Interest shown in club activities and announcements.
• Event attendance and recorded non-attendance.
• General engagement with the opportunities provided through membership.

No single unanswered message or missed event will automatically determine a member’s membership status.

Where there are concerns about prolonged disengagement, SGSC may contact the member privately and provide an opportunity to explain their circumstances.

Continued membership is intended for individuals who remain interested in participating in the club.

2.6 Temporary Breaks

We recognise that personal circumstances can change.

Members who need to take a temporary break are encouraged to inform SGSC.

Requests will be considered individually, taking account of the circumstances and any relevant membership arrangements.

Our objective is to build a community where members genuinely want to participate, rather than one where individuals feel pressured to engage.

3. MEMBERSHIP CODE OF CONDUCT

3.1 Our Standards

SGSC is committed to creating a welcoming, respectful and inclusive environment where women can develop meaningful connections and enjoy shared experiences.

All members are expected to uphold the standards and values of the club, both within the members’ community and during official SGSC activities.

By participating in the club, members agree to conduct themselves in a considerate and respectful manner.

3.2 Respect & Consideration

Members must:

• Treat fellow members with courtesy, kindness and respect.
• Respect different backgrounds, cultures, beliefs, opinions and personal circumstances.
• Communicate constructively.
• Respect individual boundaries and personal choices.
• Avoid intimidating, threatening or deliberately upsetting other members.

Bullying, harassment, discrimination, hate speech, targeted hostility or abusive behaviour will not be tolerated.

SGSC welcomes women from different backgrounds, cultures and walks of life.

3.3 Confidentiality & Privacy

Members may develop personal relationships and share information through conversations and social interactions.

Members are expected to respect the privacy of others.

This includes:

• Not sharing private conversations outside their intended setting without permission.
• Not distributing another member’s personal contact details without consent.
• Not sharing photographs, videos or recordings of members without appropriate permission.
• Respecting the confidentiality of information shared within the members’ community.
• Not using information obtained through membership for unsolicited commercial purposes.

Members should obtain permission before photographing or recording other attendees.

3.4 WhatsApp & Online Communication

The private members’ communication channels should remain welcoming and relevant to the purpose of SGSC.

Members must not:

• Use the group to harass, intimidate or target others.
• Share offensive, discriminatory or inappropriate material.
• Engage in repeated arguments or disruptive behaviour.
• Send unsolicited advertisements, sales messages or promotional content.
• Share spam, misleading information or inappropriate links.
• Add non-members to private membership channels without permission.

Members are encouraged to communicate in a considerate and constructive manner.

3.5 Events & Social Experiences

Members attending SGSC events are expected to:

• Treat other attendees, organisers, venue staff and suppliers respectfully.
• Arrive within the communicated event timings where reasonably possible.
• Follow reasonable venue and event instructions.
• Respect the event environment and other attendees’ personal space.
• Behave responsibly and considerately.
• Communicate relevant accessibility, dietary or practical requirements in advance.

Disruptive, aggressive or unsafe behaviour may result in removal from an event and further membership action.

3.6 Commercial Activity

SGSC is a social membership community.

Members must not use membership access or private communication channels to conduct unsolicited selling, recruit members into commercial schemes or repeatedly promote external businesses without permission.

Members may share professional interests and business information where appropriate and welcomed by the community.

3.7 Reporting Concerns

Any member who experiences or witnesses conduct that conflicts with this Code of Conduct is encouraged to contact SGSC privately at:

softgirlsocialclub@gmail.com

Concerns will be reviewed appropriately and handled with consideration for the individuals involved.

3.8 Breaches of the Code

Breaches may result in:

• An informal reminder.
• A formal warning.
• Temporary suspension.
• Removal from an event.
• Membership suspension or termination.

The action taken will depend on the nature, seriousness and circumstances of the conduct.

Serious incidents may warrant immediate protective action.

4. MEMBERSHIP SUSPENSION & REMOVAL POLICY

4.1 Purpose

SGSC reserves the right to manage its membership community to maintain a respectful, welcoming and active social environment.

This section explains the circumstances in which membership may be reviewed, suspended or terminated and the process that may be followed.

Our intention is to maintain the standards and values of the club while treating members fairly and consistently.

4.2 Reasons for Membership Review

Membership may be reviewed where there are concerns relating to:

• Prolonged or persistent disengagement from the club.
• Repeated failure to respond to reasonable individual membership communications.
• A continued lack of interest in participating in the community.
• Repeated breaches of club policies.
• Disrespectful, disruptive or inappropriate behaviour.
• Misuse of membership privileges.
• Providing misleading or materially inaccurate information during an application.
• Conduct that may negatively affect the safety, wellbeing or experience of other members.
• Repeated unexplained non-attendance at purchased events.

A membership review does not automatically mean membership will be terminated.

4.3 Non-Participation & Disengagement

SGSC is a social membership club, and continued membership is intended for individuals who remain interested in participating in the community.

Where a member demonstrates prolonged disengagement, SGSC may initiate a membership review.

Relevant considerations may include:

• Lack of interaction within the members’ communication channels.
• Repeatedly unanswered individual check-ins.
• No demonstrated interest in club activities or opportunities.
• Extended periods without communication or participation.

Members are not required to attend every event, purchase tickets regularly or maintain constant communication.

Individual circumstances will be considered, and members may explain periods of inactivity or request a temporary break.

4.4 Membership Warnings

Where appropriate, SGSC may issue a private written warning outlining the concern and the action expected.

A warning may include:

• The reason for the concern.
• The relevant membership expectation or policy.
• An opportunity for the member to respond.
• A reasonable timeframe for improvement, where applicable.

The number of warnings issued will depend on the circumstances.

Serious misconduct may result in immediate suspension or termination without a prior warning.

4.5 Temporary Suspension

SGSC may temporarily suspend membership where necessary to:

• Investigate a complaint or alleged breach.
• Protect members or the wider community.
• Prevent further disruption.
• Address serious or repeated misconduct.

During suspension, access to private membership channels, activities or membership privileges may be restricted.

The member will ordinarily be informed of the reason for suspension and any next steps, unless doing so would compromise a necessary investigation or someone’s safety.

4.6 Membership Termination

Membership may be terminated where:

• A member persistently fails to meet reasonable participation expectations.
• A member repeatedly breaches club policies.
• Serious misconduct has occurred.
• A member’s conduct creates a significant concern for other members or the club.
• The member no longer meets applicable membership eligibility requirements.
• Repeated unexplained non-attendance demonstrates a lack of commitment to the club.
• The club otherwise has a fair and lawful reason to end the membership.

Where reasonably practicable, the member will receive written notification explaining the decision.

4.7 Opportunity to Respond

Before making a final decision, SGSC will ordinarily provide the member with an opportunity to explain their circumstances or respond to the concern.

This may be waived where immediate action is reasonably necessary to protect individuals, investigate serious misconduct or prevent further harm.

4.8 Requesting a Review

A member who disagrees with a suspension or termination decision may submit a written request for reconsideration.

Requests should be sent to:

softgirlsocialclub@gmail.com

Please submit your request within 14 calendar days of receiving the decision.

The request should explain why the member believes the decision should be reconsidered and include any relevant information.

SGSC will review the request and communicate its decision.

4.9 Membership Fees & Outstanding Payments

Any outstanding financial obligations, registration fees, event payments or refund entitlements will be handled in accordance with the applicable terms and consumer law.

Termination of membership does not automatically remove any payment or refund rights that may apply under the law.

4.10 Leaving the Club Voluntarily

Members who no longer wish to participate may contact SGSC in writing to request the closure of their membership.

Any applicable financial arrangements will be handled in accordance with the relevant membership terms.

4.11 Fair & Consistent Application

SGSC aims to apply this policy fairly, consistently and proportionately, taking account of the circumstances of each individual case.

Membership decisions are made to protect the integrity, standards and intended purpose of the club.

5. PRIVACY POLICY

5.1 Introduction

The Soft Girl Social Club (SGSC) is committed to respecting and protecting the privacy of its members, applicants, event attendees and website visitors.

This Privacy Policy explains how personal information is collected, used, stored and protected when you interact with our website, apply for membership, participate in club activities or purchase event tickets.

For the purposes of applicable UK data protection legislation, the data controller is:

Remedy Official Limited, trading as The Soft Girl Social Club.

Website: www.softgirlsocialclub.co.uk

Email: softgirlsocialclub@gmail.com

5.2 Information We Collect

Depending on how you interact with SGSC, we may collect the following information.

Personal identification and contact information

• Full name.
• Email address.
• Telephone number.
• General location or town of residence.
• Date of birth or age eligibility information, where required.

Membership information

• Membership application details.
• Membership status and registration records.
• Information relating to membership communications.
• Participation and engagement records.
• Relevant correspondence and enquiries.

Identity verification information

Where identity verification is required as part of our membership process, we may request identification to confirm an applicant’s identity.

Identification documents are used for verification purposes. Images of identification documents are not retained following the verification process, in accordance with our stated verification procedure.

We may retain a limited record of the verification outcome where necessary for membership administration and security.

Event information

When registering for or purchasing tickets to an SGSC event, we may collect:

• Name and contact details.
• Membership status.
• Event registration information.
• Food, drink or other preferences relevant to the event.
• Relevant accessibility or dietary information voluntarily provided.
• Payment and transaction records.

Payment card details are handled by the relevant payment provider rather than being stored directly by SGSC, subject to the provider’s arrangements.

Website information

We may collect technical information relating to website visits, including device information, browser type, IP address and cookie-related information, subject to applicable consent requirements.

5.3 How We Use Your Information

Personal information may be used to:

• Process and assess membership applications.
• Verify applicant identity and membership eligibility.
• Administer existing memberships.
• Communicate important membership updates.
• Facilitate introductions and community activities.
• Manage event registrations and ticket purchases.
• Communicate event arrangements and changes.
• Respond to enquiries, complaints and requests.
• Maintain appropriate business, financial and administrative records.
• Protect the safety, integrity and proper operation of the club.
• Improve our website and services.
• Send marketing communications where permitted.

We will only use personal information for purposes that are relevant and lawful.

5.4 Lawful Basis for Processing

We process personal information using the applicable lawful basis under UK data protection legislation.

Depending on the activity, these may include:

Contractual necessity

Where information is required to process a membership application, administer membership or fulfil an event booking.

Legitimate interests

Where processing is reasonably necessary to manage the club, maintain membership records, protect the community, respond to concerns and administer our services, provided those interests do not override an individual’s rights.

Legal obligation

Where we are required to retain or disclose information to meet legal, regulatory, accounting or other statutory obligations.

Consent

Where consent is required, including certain marketing communications, non-essential cookies and optional uses of personal information.

Where we rely on consent, it may be withdrawn at any time.

5.5 Sharing Your Information

SGSC does not sell members’ personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate the club. These may include:

• Website hosting and website management providers.
• Online form and application platforms.
• Payment processing providers, including SumUp.
• Email and communication services.
• Membership card or verification service providers.
• Event venues and suppliers, where necessary to fulfil event arrangements.
• Professional advisers, accountants or legal representatives.
• Government authorities or regulators where legally required.

Information will only be shared where there is an appropriate reason and lawful basis to do so.

We do not routinely provide members’ private contact details to other members without an appropriate reason or permission.

5.6 Data Storage & Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal information is restricted to those who need it for legitimate business or administrative purposes.

However, no online platform or electronic transmission can be guaranteed to be completely secure.

5.7 How Long We Keep Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or to meet applicable legal obligations.

Retention periods may vary depending on the type of information.

For example:

• Membership records may be retained during membership and for an appropriate period afterwards.
• Application records may be retained for a reasonable period following an unsuccessful or withdrawn application.
• Financial and transaction records may be retained for applicable accounting and tax requirements.
• Event registration information may be retained for administration, accounting and legitimate business purposes.
• Identity document images are not retained following the identity verification process.
• Marketing information is retained until consent is withdrawn or the information is no longer required.

Information will be securely deleted or anonymised when it is no longer required.

5.8 Your Data Protection Rights

Under applicable UK data protection legislation, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Request restriction of certain processing activities.
• Object to processing carried out on the basis of legitimate interests.
• Request the transfer of certain personal information.
• Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact:

softgirlsocialclub@gmail.com

We may need to verify your identity before responding to a request.

5.9 Marketing Communications

Routine founding membership announcements and membership updates will primarily be communicated to Founding Members.

We may also send relevant club announcements, event information and promotional communications where permitted.

Where marketing consent is required, we will obtain it appropriately.

You may opt out of marketing communications at any time by using the unsubscribe facility, where available, or contacting us directly.

Opting out of marketing will not prevent us from sending essential administrative or contractual communications relating to your membership or an event you have purchased.

5.10 Third-Party Websites

Our website and communications may contain links to external websites or services.

SGSC is not responsible for the privacy practices, content or security arrangements of third-party websites.

We encourage visitors to review the relevant privacy policies before providing personal information to external providers.

5.11 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations, services or applicable legislation.

The latest version will be published on our website with the relevant updated date.

5.12 Contact & Complaints

For questions about this Privacy Policy or how your personal information is handled, please contact:

The Soft Girl Social Club

Email: softgirlsocialclub@gmail.com

If you remain dissatisfied with how your personal information has been handled, you may raise a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk/

6. COOKIE POLICY

6.1 Introduction

The Soft Girl Social Club website uses cookies and similar technologies to support website functionality, improve user experience and, where applicable, understand how visitors interact with our website.

This Cookie Policy explains what cookies are, why they may be used and how visitors can manage their preferences.

6.2 What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

They help websites recognise returning visitors, remember certain preferences and support website functionality.

Some cookies are necessary for a website to operate, while others may be used for analytics, performance or marketing purposes.

6.3 Types of Cookies

Depending on the services and technologies used on our website, cookies may fall into the following categories.

Strictly Necessary Cookies

These cookies are essential for the website to function correctly.

They may support website security, page navigation, form functionality, shopping or checkout functionality and other essential services.

These cookies do not require consent where they meet the applicable legal exemption.

Performance & Analytics Cookies

These cookies help us understand how visitors use our website.

They may provide information about page visits, visitor activity and website performance so that we can improve the user experience.

Where consent is required, these cookies will only be used after the visitor has provided consent.

Functional Cookies

These cookies may remember certain preferences or choices to provide a more convenient website experience.

Where consent is required, they will only be used following consent.

Marketing Cookies

These cookies may be used to support advertising, promotional activity or the measurement of marketing campaigns.

Where applicable, consent will be requested before these cookies are placed.

6.4 Managing Cookie Preferences

Visitors should be given the opportunity to manage their cookie preferences when accessing our website.

Where consent is required, non-essential cookies will not be placed before the visitor has provided valid consent.

You may be able to:

• Accept all cookies.
• Reject non-essential cookies.
• Select individual cookie categories.
• Change or withdraw your cookie preferences.

You may also manage or delete cookies through your internet browser settings.

Please note that disabling certain cookies may affect the functionality of some website features.

6.5 Third-Party Cookies

Certain third-party services integrated into our website may use cookies or similar technologies.

These may include website analytics, embedded content, payment services or other external tools.

The use of third-party cookies will be subject to the relevant provider’s practices and applicable consent requirements.

6.6 Changes to This Policy

We may update this Cookie Policy when our website functionality, service providers or cookie practices change.

Any updates will be published on this page.

6.7 Contact

For questions about this Cookie Policy, please contact:

softgirlsocialclub@gmail.com

7. EVENTS TERMS & CONDITIONS

7.1 Introduction

These Events Terms & Conditions apply to all events organised, hosted, curated or promoted by The Soft Girl Social Club.

All SGSC events are ticketed experiences.

Membership does not automatically guarantee entry to an event. Members and non-members must obtain a valid ticket where tickets are required.

By purchasing a ticket, registering for an event or attending an SGSC experience, you agree to the applicable conditions outlined below.

These conditions should be read alongside any additional event-specific information provided at the time of purchase.

7.2 Official Event Information & Communication

SGSC communicates official event information through its authorised platforms.

These include:

• The SGSC digital membership card platform, where members can view upcoming events and relevant event information.
• The private SGSC WhatsApp members’ group, where event announcements, updates and ticket information are shared.
• Official SGSC email communications, primarily for Founding Members and relevant membership administration.
• The official website: www.softgirlsocialclub.co.uk.
• Official SGSC social media accounts.

Founding Members may receive direct email communications regarding upcoming events, membership announcements and important club updates.

Event ticket holders may also receive transactional emails relating to their purchases, regardless of membership status.

Members are encouraged to check the digital membership card platform and private WhatsApp group regularly to remain informed about upcoming events.

7.3 Fraud Prevention & Official Payment Links

To protect members and attendees, all event bookings and ticket payments must be completed through authorised SGSC channels.

SGSC may use secure online registration forms and official SumUp Business payment links to collect booking information and process ticket payments.

The business name associated with SGSC ticket payments is:

Remedy Official Limited

This is the business entity under which The Soft Girl Social Club operates.

Depending on your bank or payment provider, this is the name you may see on your bank statement or transaction record following a successful ticket purchase.

Please be aware:

• SGSC will only recognise payments made through its authorised payment channels.
• We do not authorise individuals to collect ticket payments into personal bank accounts.
• Do not purchase tickets through unverified social media accounts, unofficial websites or payment links.
• Do not send money to individuals claiming to represent SGSC unless the payment arrangement has been confirmed through an official SGSC communication channel.
• Links or payment requests from accounts that cannot be verified as official SGSC channels should be treated as potentially fraudulent.

If you receive a suspicious message, payment request or ticket offer, please contact softgirlsocialclub@gmail.com before making any payment.

Your security matters. If a link or payment request does not come from an authorised SGSC channel, do not proceed with the purchase.

SGSC cannot guarantee the validity of tickets purchased from unauthorised third parties.

7.4 Ticket Sales & Payment

All SGSC events are ticketed and subject to availability and event capacity.

Tickets must be purchased through the designated registration and payment process communicated by SGSC.

Where an online booking form is used, completing the form alone does not constitute a confirmed ticket purchase.

A ticket is only confirmed once:

• The required booking information has been submitted.
• Full payment has been successfully received.
• The booking has been acknowledged or confirmed through the relevant communication channel.

Full payment is required before entry to an event will be permitted.

Part-payments, outstanding balances or unpaid registration forms do not guarantee entry.

Where a ticket payment remains outstanding, SGSC reserves the right to release the space to another interested attendee.

Ticket prices, available categories, event inclusions and any additional costs will be communicated before purchase.

7.5 Ticket Validity & Attendance

Tickets are valid only for the specific event, date and attendee for which they were purchased, unless SGSC has expressly approved a transfer or alternative arrangement.

Tickets must not be duplicated, resold or transferred to another person without prior approval from SGSC.

Attendees may be asked to provide their booking confirmation or other reasonable evidence of purchase upon arrival.

SGSC reserves the right to refuse entry where a valid booking or payment cannot be verified.

7.6 Ticket Cancellations & Refunds

All ticket purchases are non-refundable in the event of a customer cancellation or change of personal circumstances, except where a refund is required by applicable law.

This includes situations where an attendee:

• Changes their mind after purchasing a ticket.
• Can no longer attend due to personal scheduling conflicts.
• Decides not to attend.
• Has made alternative plans after purchasing.
• Is unable to attend for reasons unrelated to an SGSC event cancellation.

Please ensure that you have checked your availability and allocated sufficient time to attend before purchasing a ticket.

Where an attendee experiences an unexpected circumstance, such as illness, a medical issue or an unforeseen personal emergency, they should contact SGSC as soon as reasonably possible.

We understand that life can be unpredictable and will consider genuine exceptional circumstances individually. Any alternative arrangement will be at SGSC’s discretion, subject to applicable legal rights.

Nothing in this section removes any statutory cancellation, refund or other consumer rights.

7.7 Event Date Changes & Rescheduling

On occasion, SGSC may need to change an event date due to venue availability, supplier arrangements, operational requirements or unforeseen circumstances.

Where an event date is changed:

• Affected ticket holders will be notified as soon as reasonably practicable.
• The revised event date and relevant arrangements will be communicated.
• Existing tickets will be transferred to the rescheduled event, subject to the arrangements communicated.

Where an attendee is unable to attend the revised date, SGSC will offer a transfer of the ticket to the next available SGSC event, subject to availability and any relevant event-specific differences.

Any transfer arrangements will be confirmed in writing.

Where a rescheduled event is materially different or an attendee has a legal right to a refund or other remedy, that right will be respected.

7.8 Event Cancellation by SGSC

If SGSC cancels an event and does not proceed with the advertised experience, affected ticket holders will be notified.

Where an event is cancelled by SGSC, ticket holders will receive a full refund of the ticket price.

Refunds will be processed using the original payment method wherever reasonably possible.

SGSC will communicate the expected refund arrangements and any relevant processing times.

A full refund will not be replaced with an event credit unless the attendee freely agrees to that alternative.

7.9 Attendance Expectations & Membership Standing

Attendance is an important part of the SGSC membership experience.

As a private members social club, SGSC aims to create meaningful opportunities for women to meet, interact and build genuine connections through shared experiences.

We therefore take event attendance seriously.

When purchasing a ticket, members are expected to make reasonable efforts to attend the event they have committed to.

Members should consider their availability, personal commitments and travel arrangements before completing a purchase.

Missed Events & Non-Attendance

Where a member purchases a ticket but does not attend without providing reasonable notice or an explanation, SGSC may record the missed attendance.

The following approach may apply:

First missed event

Where a member purchases a ticket but fails to attend, the absence may be recorded.

The member will ordinarily be given a further opportunity to demonstrate their commitment to the club by attending a subsequent SGSC event.

Second missed event

Where a member subsequently fails to attend another purchased event without reasonable notice or an acceptable explanation, their membership may be referred for a formal engagement review.

Repeated non-attendance may indicate that the member is no longer actively participating in the club.

Following a review, membership may be suspended or terminated in accordance with the Membership Suspension & Removal Policy.

Exceptional Circumstances

We recognise that unexpected circumstances can arise.

Illness, medical reasons, family emergencies and other unforeseen life events will be considered on an individual basis.

Members are encouraged to notify SGSC as early as possible if they cannot attend.

No member will automatically be removed solely because of an isolated absence or a genuine emergency.

SGSC will consider the circumstances, communication received and overall membership engagement before making a decision.

Attendance Records

SGSC may maintain internal event attendance records for membership administration, event planning and membership engagement reviews.

These records will be handled in accordance with our Privacy Policy and applicable data protection legislation.

7.10 Event Information & Inclusions

Each event listing will provide relevant information, which may include:

• Event name and description.
• Event date and scheduled timings.
• Event location or venue.
• Ticket prices and categories.
• Food, drinks, materials or other inclusions.
• Any additional purchases or optional extras.
• Dress codes or event-specific requirements.
• Any relevant attendance instructions.

Attendees are responsible for reviewing the event information before purchasing.

Where an event includes third-party suppliers or venue services, reasonable efforts will be made to communicate any relevant changes.

7.11 Arrival & Late Attendance

Attendees are encouraged to arrive within the times communicated in their event confirmation.

Some SGSC experiences include scheduled activities, introductions, dining arrangements or group experiences.

Late arrival may result in missed activities or elements of the experience.

Please contact SGSC if you anticipate being significantly delayed.

Entry arrangements may be subject to venue requirements and event capacity.

7.12 Dietary Requirements & Accessibility

Attendees should communicate relevant dietary requirements, allergies or accessibility needs during the booking process or contact SGSC in advance.

SGSC will make reasonable efforts to communicate relevant requirements to venues and suppliers.

However, some arrangements are dependent on independent venues and service providers.

Attendees with serious allergies or specific medical requirements should contact the venue or relevant supplier directly to establish whether their needs can be safely accommodated.

7.13 Photography & Media

Photography and video recording may take place at certain SGSC events for promotional, documentary or marketing purposes.

Where identifiable photographs or recordings are intended for promotional use, appropriate information and permissions will be obtained.

SGSC recognises that some attendees may prefer not to appear in promotional material and encourages them to communicate any concerns in advance or at the event.

Members and attendees are also expected to respect one another’s privacy and obtain permission before photographing, filming or sharing identifiable images of other guests.

7.14 Personal Belongings & Responsibility

Attendees are responsible for their personal belongings during SGSC events.

SGSC is not responsible for loss, theft or damage to personal property except where liability cannot lawfully be excluded.

Attendees must take reasonable care of the venue, equipment and materials provided during an event.

Nothing in these terms excludes or limits liability where doing so would be unlawful.

7.15 Third-Party Venues & Suppliers

Some SGSC events take place at external venues or involve independent suppliers.

Although SGSC makes reasonable efforts to select appropriate venues and suppliers, certain services are provided by independent third parties.

Venue-specific rules and reasonable safety instructions must be followed by all attendees.

7.16 Event Safety & Conduct

All attendees are expected to behave respectfully and considerately towards other guests, organisers, venue staff and suppliers.

Bullying, harassment, discrimination, threatening behaviour or serious disruption will not be tolerated.

SGSC may take reasonable action where conduct creates a risk to attendees, staff, suppliers or the event environment.

This may include refusing entry, removing an attendee from an event or referring the matter for membership review.

Any financial consequences will be considered in accordance with applicable law and the circumstances.

7.17 Contact & Event Enquiries

For questions relating to an event, ticket purchase, payment confirmation, attendance or event arrangements, please contact:

softgirlsocialclub@gmail.com

Please include the event name and relevant booking details when contacting us.

8. COMPLAINTS & ENQUIRIES POLICY

8.1 Our Commitment

The Soft Girl Social Club is committed to providing a professional, welcoming and respectful experience for members, event attendees, applicants, suppliers and other individuals who interact with the club.

We value feedback and recognise that concerns may occasionally arise.

We aim to handle complaints fairly, respectfully and confidentially, taking appropriate steps to understand and resolve issues.

8.2 What Can You Contact Us About?

You may contact SGSC regarding:

• Membership applications and membership administration.
• Membership participation and engagement.
• Membership decisions, suspensions or removals.
• Member conduct or community concerns.
• Event bookings, tickets and payments.
• Event arrangements or experiences.
• Website enquiries.
• Privacy or personal information concerns.
• General feedback or suggestions.
• Business, partnership or supplier enquiries.

8.3 How to Submit a Complaint

Complaints and formal concerns should be submitted in writing to:

Email: softgirlsocialclub@gmail.com

Please include:

• Your full name.
• Your contact email address.
• The nature of your complaint.
• Relevant dates or event details, where applicable.
• Any supporting information that may help us understand the matter.
• Your preferred outcome or resolution, if known.

Providing clear information will help us investigate and respond appropriately.

8.4 Acknowledgement & Review

SGSC aims to acknowledge complaints within five working days of receipt.

We will review the information provided and may contact you if further clarification is required.

Where appropriate, we may communicate with relevant individuals, review correspondence or consider other available information.

We aim to provide a substantive response within 15 working days.

Where a matter is more complex and requires additional time, we will endeavour to communicate any delays and provide an updated response timeframe.

8.5 Confidentiality

Complaints will be handled with appropriate discretion.

Information will only be shared where reasonably necessary to review or resolve the matter, protect individuals, meet legal obligations or comply with applicable requirements.

We cannot guarantee complete confidentiality where disclosure is necessary for a fair investigation or required by law.

8.6 Complaints Involving Members

Where a complaint concerns the behaviour or conduct of a member, SGSC may review the matter in accordance with its Membership Code of Conduct and Membership Suspension & Removal Policy.

Depending on the circumstances, this may involve:

• Requesting further information.
• Contacting the individuals involved.
• Reviewing relevant communications or evidence.
• Issuing guidance or a warning.
• Taking appropriate membership action.

Serious concerns involving harassment, discrimination, threats or safety may be prioritised.

8.7 Complaints Relating to Events

Concerns relating to an SGSC event should be raised as soon as reasonably possible.

Where the concern relates to a venue, supplier, event inclusion or booking arrangement, SGSC will consider the circumstances and any relevant information available.

Where an issue is attributable to an independent venue or supplier, we may need to refer the relevant part of the complaint to that provider.

This does not affect any applicable consumer rights or legal responsibilities.

8.8 Outcomes & Resolution

Following review, SGSC may:

• Provide an explanation or clarification.
• Apologise where appropriate.
• Correct an administrative error.
• Offer a reasonable resolution.
• Review an existing decision.
• Take appropriate action under its membership or event policies.
• Explain why a requested outcome cannot be provided.

We aim to communicate outcomes clearly and respectfully.

8.9 Escalating a Complaint

If you remain dissatisfied following our response, you may request a further review by replying to the original correspondence.

Please explain why you disagree with the outcome and provide any additional relevant information.

We will consider whether the matter requires further review.

Where a complaint concerns a matter regulated by an external authority, you may also have the right to contact the relevant organisation.

8.10 General Enquiries

For general questions, membership information, event enquiries, partnership proposals or other matters, please contact:

The Soft Girl Social Club

Email: softgirlsocialclub@gmail.com

Website: www.softgirlsocialclub.co.uk

We aim to respond to general enquiries as soon as reasonably practicable.

8.11 Our Approach

We believe open communication, mutual respect and accountability are essential to maintaining a positive community.

Every enquiry and complaint will be considered on its individual circumstances, with the intention of reaching an appropriate and fair outcome.

9. GENERAL POLICY ADMINISTRATION

9.1 Policy Updates

SGSC reserves the right to review and update these policies where necessary to reflect changes to its operations, membership arrangements, event procedures or applicable legislation.

The most recent version will be published on the official website.

Where changes materially affect existing contractual arrangements or membership rights, SGSC will communicate those changes appropriately and obtain any agreement required by law.

9.2 Acceptance of Policies

Applicants, members and event attendees are responsible for familiarising themselves with the policies relevant to their relationship with SGSC.

Membership applications, membership agreements and event purchases may include separate acknowledgement or acceptance requirements.

Nothing in this document excludes or limits any statutory rights or legal protections.

9.3 Official Contact Information

The Soft Girl Social Club

Trading entity: Remedy Official Limited

Website: www.softgirlsocialclub.co.uk

Email: softgirlsocialclub@gmail.com

Instagram: @thesoftgirlsocialclubuk

TikTok: @thesoftgirlsocialclub

Official membership and event updates are communicated through the authorised channels identified in this document.

Any suspicious account, payment request or link claiming to represent SGSC should be verified with us before proceeding.

THE SOFT GIRL SOCIAL CLUB

Cultivating connection, confidence & intentional living.